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E-Mail Between Physician and Patient (0.25 credit Monograph)

Hours: 1.00

Best suited for: Physicians and practitioners of all specialties

Original Release Date: December 22, 2011
Review Date: March 16, 2017
Expiration Date: March 16, 2019

Communicating with patients by e-mail is rapidly becoming a part of many physicians’ medical practice. It ranks high in patient satisfaction, and at least one study found it to be associated with better patient compliance and better control of chronic conditions. However, there are many confounding factors to this enhancement in care. These include integration with the paper or electronic medical record, implementing new kinds of e-security, workflow changes, and the lack of reimbursement for physician time spent on these communications. There are recommendations designed to protect physicians from liability issues, but evidence is lacking that physicians are employing them. The purpose of this short monograph is to give busy practitioners a thumbnail sketch of available guidelines, identify the most glaring issues, and point the learner to additional resources on the subject.

Learning Objectives: Upon completion, participants should be able to
a. State 2 security protections to consider in selecting an e-mail account to use for corresponding with patients.
b. Define the relationship between e-mail with the patient and the patient’s medical record.
c. Describe several salient features to include in the written patient agreement on e-mail use.
d. Identify one Internet source of professional guidelines on the use of e-mail between patient and clinician

Learning Assessment: There will be a post test for this activity with a minimum performance requirement of 4 out of 5 correct answers.

Estimated time to complete activity: 15 minutes

Residents will earn a certificate of completion. Physicians will earn CME credit. CME Information - Read

Method and Medium: To obtain CME credit, read the entire monograph online, download to a printer and read, or download and save to your computer. Complete the evaluation and post test and print your certificate online.

CME Credit: .25


MOC Approved: Through the American Board of Medical Specialties ("ABMS") and Association of American Colleges' ("AAMC") joint initiative to create a wide array of Maintenance of Certification ("MOC") Activities, 'E-Mail Between Physician and Patient' has met the MOC requirements as a Part II activity by the following ABMS Member Boards:

  • American Board of Allergy and Immunology
  • American Board of Colon and Rectal Surgery
  • American Board of Family Medicine
  • American Board of Physical Medicine and Rehabilitation
  • American Board of Plastic Surgery
  • American Board of Psychiatry and Neurology
  • American Board of Thoracic Surgery
  • American Board of Urology

State Requirements:
Based on information from state licensing authorities published by the AMA, this program meets specific CME requirements for the following states:
Connecticut - This activity includes content in Risk Management
Massachusetts - This activity includes content in Risk Management
Pennsylvania - This activity includes content in Risk Management / Patient Safety
Texas - This activity includes content in Ethics and/or Professional Responsibility

Disclosure Policy - Read

Disclosure:  The speakers, editors and planning committee members for this activity have no relevant financial relationships to disclose.

About the Authors: Elmore F. Rigamer, MD, MPA & Ruth Ryan RN, BSN, MSW - Read Bios

Managing Editor: Dawer Azizi, MHA, CPHRM, LAMMICO Manager of Risk Management

Editor: Sharon Cusanza, MSN, RN, NEA-BC, LAMMICO Senior Risk Management Education Specialist

Content Advisors/Planning Committee Members - Read

Electronic Hardware and Software Requirements - Read

Web Master Contact Information: For assistance, contact Shea Ivey at 866/398-1038 or help@medicalinteractive.com

Disclaimer: This activity is presented as risk management education.  It is not legal advice, nor does it establish medical standards of care.  Standards of care vary depending on the unique presentation of each patient.  The information contained herein is not a substitute for the reasonable discretion of skilled and informed clinicians at the point of care.

Copyright Information: Copyright © 2011

Bibliography: To view and download a Bibliography for this presentation, please select the References button below.

Member and Subscriber Access
Interested in a CME program like this for your team or facility? Contact us to schedule it and talk about pricing.

This course is offered through Experix, a wholly owned subsidiary of Physicians Insurance, and is based on more than 30 years' experience in providing continuing medical education. This course is complimentary for Physicians Insurance members.

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